Programs

Outlines:

Introduction
 Interactive Introduction
 Sneak Preview
 Ground Rules
 Activity - self-realisation ice-breaker
 Analysis of self-realisation
 Understanding the expectations of superiors and subordinates
 Symptoms, reasons and causes of difficult behaviour
 Why do people behave negatively?
 Managing and coping with difficult behaviour
 Conceptual model of job attitudes
 Activity - creative problem solving

Module 2: Management Tool 1 - Coaching and Counselling for Productivity Enhancement
 The six-step process
 Five rules of thumb for giving feedback
 Activity - analysing raw data and converting it into meaningful information

Module 3: Management Tool 2 - Communication for Optimum Performance
 Realising the way we communicate
 40 barriers to jeopardise communication
 Role-play - the best communicator
 The questioning technique - asking the right questions leads to solutions
 Analysis of the challenges in communication

Module 4: Management Tool 3 - Leadership, The Ultimate Weapon in People Management
 Activity - defining leadership
 The leader is the difference
 20 vital attributes you must practise
 42 qualities of a dynamic leader
 Distinguishing a leader and a manager
 Distinguishing a leader and a boss
 Identifying types of leadership
 Current trends in leadership
 Activity - realising your leadership style
 Inspirational leadership

Module 5: Management Tool 4 - Delegation (Optimising Team Member's Potential Skills
 The process of delegation
 What to delegate
 What not to delegate
 Overcoming negative perceptions of delegations

Module 6: Management Tool 5 - Motivation (The Critical Factor for Performance)
 What is motivation?
 William Ouchi's concept
 Douglas McGregor's managerial assumptions
 Activity - self-fulfilling prophecy and the power of praise
 A scientific approach to motivation
 Slide show - a practical and emotional experience
 The Pygmalion Effect
 Conclusion - motivational slide show