EXPERIENCE from 2004 to Present

• Update and maintain the Training Catalog according to the market demand
• Coordinate training and administration processes
• Organize and administer training activities, track and maintain information in the training database
• Provide regular communication regarding existing and planned training programs
• Collaborate with the company’s needs and requirements to develop best-in-class training programs and processes
• Schedule, coordinate resources, and provide logistical support to participants for course offerings
• Identify qualified trainers
• Consolidate feedback of training evaluations and provide a summary to trainers
• Develop policies & procedures for the Quality Management System to comply with the Modernization Industrial Center MIC roles
• Provide ongoing guidance and support to assigned trainers
• Ability to set and maintain high-quality work standards and goals
• Solid leadership skills and ability to build team cohesiveness
• Proficiency in Microsoft Word, Excel, Access, Windows/DOS, screen navigation
• Strong time management, organizational, problem resolution, and communication skills
• Capability to do the work of the group
• Knowledge of customer service processes and procedures
• Interview and hire new employees
• Write and conduct performance reviews
• Provide input to determine and allocate the department budget and resources