Programs

Outlines:
1. Introductions and Learning Objectives
2. Performance Management Defined
• Elements of a Performance Mgmt System
• Benefits of an Annual Performance Development Plan
• the Performance Mgmt Timeline
3. Setting “SMART” Annual Objectives
4. Roles of Manager and Direct Report in the Performance Development Plan
5. Coaching Direct Reports During the Performance Management Cycle
6. Effective Listening Skills
7. Monitoring Performance and Conducting Interim Meetings
8. Preparation for and Conducting the Annual Review Meeting
9. Handling Challenging Situations
10. Action Plan, Summary, and Evaluation

Learning Objectives:
1. Articulate the benefits of using a performance development plan and the consequences of not having one in place.
2. Distinguish the elements of an effective, integrated performance development system.
3. Devise “SMART” annual performance objectives (e.g., objectives that are specific, Measurable, attainable, and relevant).
4. Understand the roles of managers and staff in the performance development process.
5. Provide a culture of respect and trust within the performance development process by effectively coaching and listening to your direct reports.
6. Practice giving and receiving objective and constructive performance feedback with confidence and reduced anxiety.
7. Identify best practices for handling challenging situations in performance management