Outlines

Overview of Performance Management
• Introduction of the Performance Management Concept
• Breaking traditional assumptions about performance
• The Roles of Organizational Leaders as Performance Managers

Planning Performance
• Aligning Individual and Departmental Objectives with Organizational Objectives
• Clarifying Performance Standards
• Seeking Understanding, Acceptance, and Commitment
• Importance of Co. Policy in supporting and enforcing performance standards

Performance Monitoring
• Measuring Performance based on standard
• Setting up a Performance Monitoring System
• Identifying Performance Gaps
• Setting up a performance feedback system

Developing the Employees' Capacity to Perform
• Various Activities Involved in Addressing Performance Gaps
• Training as an essential tool for improving performance
• Leaders’ role in ensuring the success of training
• Coaching as an effective tool for improving performance
• Understanding the Coaching Mindset
• Establishing an environment that is ideal for coaching
• Constructive Feed backing

Appraising Performance
• Performance Appraisal – Doing it right
• Guidelines for conducting performance appraisal interviews
• Setting a Developmental Action plan to address performance gaps

Rewarding and Recognizing Good Performance
• Impact of Rewards and Recognition
• Establishing a rewards and recognition program
• Individual Vs. Team-based reward
• Various Tactics for recognizing good performance