Programs

Outlines:

1 - Fundamentals of interviews
-Importance of interviewing skills
-Identifying types of interviews
-Understanding pre-employment testing
-Success factors
-Identifying success factors
-Defining a job
-Analyzing and defining the culture
-Writing success factors
-Using the Success Factor Worksheet
-Finalizing success factors

2 - Planning and preparing
-Planning for an interview
-Analyzing a candidate’s resume
-Identifying lead questions
-Identifying sample lead questions
-Planning an agenda
-Customizing an interview
-Preparing for an interview
-Preparing the office
-Ensuring privacy
-Identifying personality styles

3 - Handling and conducting
-Handling an interview
-Identifying types of candidates
-Understanding the importance of silence
-Conducting an interview
-Opening the interview
-Gathering information
-Closing the interview
-Taking notes
-Identifying effective communication techniques

4 - Evaluating and deciding
-Evaluating a candidate
-Identifying types of bias
-Evaluating a candidate
-Making a decision
-Ranking a candidate

5 - Following up
-Following up after an interview
-Finding the appropriate candidate
-Identifying steps to follow up
-Understanding self-evaluation