Programs

Building a Foundation

Setting Clear Goals for Your Communication
• Determining outcomes and results
• Initiating communications

Avoiding Communication Breakdowns
• Creating value in your conversations
• Taking personal responsibility

Translating Across Communication Styles
• Identifying the four communication styles
• Bridging communication styles

Listening for Improved Understanding
• Tools for active listening
• Interpreting nonverbal cues

Achieving Genuine Communication
• Creating openness
• Working with a three-dimensional model of behavior
• Matching your body language to your message
Cross-Cultural Communication
• Navigating beyond cultural boundaries
• Working with filters and assumptions

Working Constructively with Emotions
• Dealing with anger
• Managing emotionally charged situations