Programs

Outlines:

Theoretical topics:

• Behavior Skills.
• Customer Services.
• Problem-Solving.
• Communication Skills.
• Time Management.
• Organization Skills.
• Business Writing.

Practical Sessions:

Behavior Skills

• • Job description

Communication Skills

1. 1. Fax (Send & Receive):
      • Manual
      • From PC
   2. E-Mail:
      • Yahoo
      • Gmail
      • Outlook

3. Application forms:

1. • Telephone calls
   • Faxes
   • Appointments

Time Management

1. 1. Application forms

      a) Plan

      • Daily
      • Weekly
      • Monthly

                 b) Time test

                 c)Calendar

Organizational skills

1. • Managing files on your PC

Business writing

1. • Word Template (letter & fax)
   • Presentation PowerPoint

Devices

1. • Telephone
   • Fax
   • Scanner
   • Printer
   • Photocopier
   • Speech Synthesizer
   • Director tape recorder