Programs

Outline:

✓Developing Effective Customer Service Skills

✓Staying Energized and positive when dealing with customers

✓Understanding the Customer's Problem

✓Generating Return Business

✓Key Customer Service Components that Develop Brand Loyalty

✓Best Practices of World-class Customer Service Providers

✓Utilize Body Language, Active Listening, and Questioning Skills as Vital Communication Tools

✓Develop a Customer-focused Mindset and SMART Goals for Continuous Improvement

✓Service Recovery Strategies to Promote Customer Retention

✓Establish the importance of setting and reviewing customer service standards

✓Design a social media plan to improve customer service support

✓Demonstrate how to deal with difficult customers in a professional manner