Programs

Outlines

Introduction

Communication styles and methods

• Communication styles
• Verbal and nonverbal communication

First impressions and building rapport

• The importance of first impressions.
• Communicating to build rapport.
• Building positive relationships

Building relationships through feedback

• The importance of feedback
• Providing feedback

Supervisors

• Understanding supervisor styles
• Handling human resource issues

Colleagues and subordinates

• Communicating with colleagues
• Communicating with subordinates

Customers and vendors

• Communicating with customers
• Communicating with vendors

Organizational culture

• Understanding organizational cultures
• Cultural networks
• Managing physical culture

Managing emotional culture