Programs

1. Why Do Six Sigma
2. Definition and graphical view of Six Sigma
3.   Overview of business applications
4.    Example Sigma Levels ·

iii. Introduction to DPMO and cost as metrics.

1. Comparisons between typical TQM and Six Sigma Programs.
2. Origins and Success Stories.
3. How to Deploy Six Sigma
4. Leadership responsibilities.
5. Description of the roles and responsibilities.

c  Resource allocation.

1. Data driven decision making.
2. Organizational metrics and dashboards.
3. Six Sigma Projects
4. Project Focus.
5. Selecting Projects.

c Overview of DMAIC methodology

1. Project Reporting.
2. Incorporating Voice of the Customer
3. Goal Posts vs. Kano.
4. Customer Focus and the Leadership Role.
5. Overview of QFD.
6. Customer Data.
7. Big Y's, Little Y's.
8. DEFINE: Project Definition
9. Tasks.
10. Work Breakdown Structure.
11. Pareto Diagrams.
12. Process Maps.
13. Matrix Diagrams.
14. Project Charters.
15. Reporting.
16. DEFINE: Project Financials
17. Quality Cost Classifications.
18. Quantifying Project Benefits.
19. Calculations.
20. DEFINE: Goals & Metrics
21. CTC, CTQ, CTS Parameters.
22. CTx Flow-down Model (Big Y's, Little y's).

c  Measurement & Feedback.

1. Calculating sigma Levels.
2. DEFINE: Project Scheduling
3. Activity Network Diagram.
4. PERT Analysis.
5. GANNT Chart.
6. DEFINE: Change Management / Teams
7. Problems with Change.
8. Achieving Buy-In.
9. Team Formation, Rules & Responsibilities,
10.    Stages of Team Development.
11.     Overcoming Problems.
12. ConsensusBuilding
13.   Affinity Diagram.
14.   Nominal Group Technique.

iii.    Prioritization Matrix.

10 MEASURE: Tools

1. Measure Stage Objectives
2. Flowcharts.
3. Process Maps.
4. SIPOC.
5. Box-Whisker plots.
6. Cause & Effect Diagrams,
7. Check Sheets.
8. Interrelationship Digraph.
9. Stem & Leaf Plots.
10. MEASURE: Establishing Process Baseline
11. Enumerative vs. Analytic Statistics.
12. Process Variation.
13. Deming's Red Bead.
14. Benefits of Control Charts.
15. Requirements vs. Control.
16. Tampering.
17. Control Chart Interpretation.
18. Relative to Process Baseline Estimates.
19. MEASURE: X-Bar Charta
20. Uses.
21. Construction & Calculations.
22. Assumptions.
23. Rational Subgroups.
24. Sampling Considerations.
25. Interpretation.
26. Run Test Rules,
27. MEASURE: Individuals Data
28. Uses.
29. Construction & Calculations.
30. Assumptions.
31. Sampling Considerations.
32. interpretation.
33. Overview of Other Individuals Charts.
34. Run Charts.
35. Moving Average Charts.

iii. EWMA Charts.

14. MEASURE: Process Capability
15. Histograms.
16. Probability Plots.
17. Goodness of Fit Tests.
18. Capability & Performance indices.
19. Relative to Process Control.
20. interpretation.
21. Project